Dutch-Speaking Customer Advisor

Ignite Travel; Lisboa; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Base salary €1,100

Attendance bonus €80

Meal allowance €7.63/day

100% remote

Equipment provided

Onboarding & training

Job summary

Ignite. is hiring a Dutch-Speaking Customer Experience Specialist to handle inbound inquiries for Dutch clients from a 100% remote home office in Portugal. The role requires native Fluent Dutch and professional English, with a fixed daytime schedule Monday–Friday and a focus on secure transactions and wallet features.

The position emphasizes elite customer service standards, cross-functional collaboration, and strong CRM documentation. Residency in Portugal and valid work rights are mandatory.

Qualifications

• Dutch language mastery at C1/C2 level paired with English at B2
• Residence in Portugal with valid work rights (NIF/NISS)
• Remote home-office setup with reliable broadband
• Experience in client support, financial services, helpdesk, or fintech is a plus

Responsibilities

• Handle multichannel inquiries from Dutch account holders with secure, real-time solutions
• Guide users through digital wallet features, logs, security settings with clarity
• Document interactions and follow-ups in the CRM accurately
• Collaborate with regional support, risk, and back-office to resolve complex cases
• Maintain professional, trusted brand representation in every interaction

Skills

Dutch fluent

English B2 proficiency

Remote work readiness

Customer support experience

Fintech familiarity

Tools

CRM software

Job description

Salary: €1,100 gross/month base + €80 gross/month attendance bonus + €7.63 net/day meal allowance

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

Location & Workplace: 100% Remote (Must reside anywhere in Portugal with active NIF & NISS)

Work Schedule: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends completely off!)

Languages Required: Native/Fluent Dutch (C1/C2) & Professional English (B2)

About the Position

Are you passionate about digital finance and looking to represent a world-leading online payments and fintech innovator from the comfort of your home? We are actively seeking an articulate, highly motivated Dutch Customer Experience Specialist to act as the primary, trusted voice for our prestigious Dutch-speaking clientele, merchants, and account holders.

In this critical role, you will expertly handle inbound inquiries regarding secure digital transactions, account management, online wallet features, and platform security—guaranteeing that every single touchpoint mirrors our uncompromising standards of elite financial service.

Important Note: This is a strictly remote position based within Portugal. Candidates must already possess legal residency in the country along with valid work authorization, a local tax number (NIF), and social security registration (NISS).

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Gracefully manage incoming phone calls, emails, and live chat messages from Dutch account holders, providing tailored, secure solutions in real-time.
• Technical Guidance & Support: Assist users in navigating digital wallet features, transaction logs, security settings, and platform tools with absolute clarity.
• CRM Documentation & Data Integrity: Meticulously record, update, and manage all client interactions, case details, and follow-up actions within our corporate CRM architecture.
• Cross-Functional Collaboration: Partner closely with regional support desks, risk operations, and technical back-office departments to swiftly resolve escalated or intricate financial cases.
• Exemplary Brand Stewardship: Uphold the absolute highest benchmarks of professional courtesy, trust, and precision that define a legendary, top-tier global fintech leader.

Candidate Profile & Qualifications

Essential Criteria:

• Language Mastery: Flawless C1/C2 command of Dutch (both written and spoken) paired with a solid B2 professional working proficiency in English.
• Legal Residency: Current physical residence in Portugal backed by valid local working rights, NIF, and NISS credentials.
• Remote Workspace: A distraction-free home office environment equipped with a high-speed, reliable broadband internet connection.
• Preferred Experience: A proven background in client support, financial services, helpdesk environments, or e-commerce (previous exposure to fintech is considered a strong plus).

Soft & Technical Skills:

• Exceptional active listening capabilities, natural empathy, strong multi-tasking skills across digital platforms, and a meticulous, highly organized approach to problem-solving, backed by strong emotional intelligence.

Working Conditions & Comprehensive Perks

• Compensation Package: €1,100 gross per month base, plus an €80 gross monthly attendance bonus.
• Meal Allowance: €7.63 net per day worked (loaded onto a dedicated meal card).
• Remote Setup: 100% remote flexibility allowing you to work from any region across mainland Portugal or the islands.
• Company Equipment: Complete, professional IT hardware package provided directly to your doorstep (PC, headset, and necessary security tokens).
• Professional Growth & Culture: Benefit from a fully paid, comprehensive onboarding and training program, an inclusive multicultural team environment, continuous career progression paths, and employee wellness initiatives.