Dutch & English Fintech Support Expert – Remote Portugal

CallForTalents; Lisboa; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Welcome bonus

Remote work

Meal allowance

Complexity bonus

Weekends off

Relocation support

Job summary

CallForTalents in Lisbon, Portugal is seeking a Dutch & English Customer Support Specialist for a fintech platform. This remote, full-time role offers a €2,000 welcome bonus and a weekday schedule.

You will assist customers with payments, account funding and policy inquiries while joining an international team. The position emphasizes strong Dutch and English communication, 1–2 years of customer service experience, and the ability to work independently with new systems.

Qualifications

• Dutch and English fluency required.
• 1–2 years in customer service, retail, hospitality, or call center preferred.
• Strong communication, negotiation and problem-solving skills.
• Confident using computer applications and learning new systems.

Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payments, account funding and related questions.
• Investigate payment and collection inquiries and provide solutions.
• Explain account history, product details and policies.
• Discuss payment arrangements and follow up as needed.
• Maintain accurate customer records and collaborate with internal teams.

Skills

Dutch fluency

English fluency

Customer service

Communication

Job description

Dutch & English Customer Support Specialist - Fintech | Lisbon, Portugal

Your Language Skills Can Unlock a €2,000 Welcome Bonus!

Ready to take your career to the next level while working remotely? Join an international team supporting customers of an online payment platform. Use your Dutch and English communication skills to help customers navigate payment transactions, account funding, and financial inquiries while building valuable experience in the fintech industry.

Enjoy a €2,000 Welcome Bonus, remote working, and weekends off!

Your Responsibilities

• Handle inbound and outbound customer calls and written inquiries.
• Assist customers with payment transactions, account funding, and account-related questions.
• Investigate payment and collection inquiries and provide effective solutions.
• Explain account history, product details, and relevant policies.
• Discuss payment arrangements and follow up when necessary.
• Maintain accurate customer records and collaborate with internal teams.

What We're Looking For

• Fluency in Dutch and English.
• 1-2 years of experience in customer service, retail, hospitality, or a call center is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Confidence using computer applications and learning new systems.
• Ability to multitask, prioritize tasks, and work independently.
• Financial services or transaction-processing experience is an advantage.

What We Offer

• €2,000 Welcome Bonus, paid in 12 monthly instalments during the first year.
• Remote working opportunity.
• Meal allowance.
• Additional complexity bonus.
• Monday-to-Friday schedule - enjoy your weekends off!
• Relocation and accommodation support may be available for eligible candidates moving to Portugal.

Position Details

• Location: Lisbon, Portugal.
• Work Model: Remote.
• Schedule: Monday to Friday, 08:00-17:00.
• Weekends: Saturday and Sunday off.
• Employment Type: Full-time.

Ready for Your Next Career Move?

Combine your Dutch and English skills with an exciting opportunity in financial technology - with remote work, attractive bonuses, and a weekday schedule.