Dutch-Speaking Customer Advisor

Ignite Travel; Braga; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Fully remote model

Hardware shipped

Intro training

International team culture

Job summary

Ignite. is seeking a Dutch-speaking Customer Experience Specialist for a fully remote role in Portugal. You will guide Dutch-speaking account holders through transactions, security checks, and wallet features while upholding brand reliability.

Required are Dutch (C1/C2) and English (B2), plus residency in Portugal with NIF/NISS and work rights. A structured, customer-first culture and comprehensive training accompany the role.

Qualifications

• Native or near-native Dutch proficiency (C1/C2) and English (B2).
• Residency in Portugal with valid work rights (NIF/NISS).
• Reliable home-office internet connection.
• Background in client support or e-commerce.

Responsibilities

• Handle Dutch client inquiries via voice, email, and chat with swift, secure resolutions.
• Assist users with digital transaction flows, security verification, and account questions.
• Log dialogues and resolutions in CRM systems accurately for audits.
• Coordinate with risk operations and back-office teams to resolve complex issues.
• Present a professional image reflecting the brand of a leading fintech.

Skills

Dutch language proficiency (C1/C2)

English proficiency (B2)

Customer service experience

Remote work readiness

Tools

CRM systems

Job description

Salary: €1,100 gross/month base + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Digital Payments)

Location & Workplace: 100% Remote (Must reside within Portugal with active NIF & NISS)

Working Hours: Monday – Friday, 08:00 to 17:00 (Fixed schedule, no rotation, weekends off)

Languages Required: Fluent Dutch (C1/C2) & Professional English (B2)

Position Overview

Step into the world of secure digital finance and global ecommerce! We are currently seeking an engaging, service-oriented Dutch Customer Experience Specialist to become the dedicated ambassador for Dutch-speaking account holders and businesses representing a legendary online payments pioneer.

In this dynamic role, you will guide customers through transaction inquiries, account security protocols, digital wallet features, and platform guidelines—ensuring each interaction embodies world-class support and supreme brand reliability.

Mandatory Prerequisite: This position is exclusively remote within Portugal. All applicants must already live in the country and hold active legal work rights, a local tax number (NIF), and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Promptly handle incoming inquiries via voice calls, electronic mail, and digital messaging from Dutch clients, delivering swift and secure resolutions.
• Technical & Account Assistance: Support users with troubleshooting digital transaction flows, security verification, and general account queries.
• Administrative Documentation: Maintain immaculate records by logging all customer dialogues, updates, and case resolutions accurately into our CRM databases.
• Internal Network Collaboration: Coordinate seamlessly with risk operations and technical back-office units to untangle complex client issues.
• Brand Excellence: Project a polished, highly professional demeanor that reflects the prestigious reputation of an iconic global fintech leader.

Candidate Requirements

Essential Criteria:

• Linguistic Competence: Native or near-native Dutch proficiency (C1/C2 level) coupled with an intermediate-to-advanced command of English (B2 level).
• Residency & Compliance: Established residency in Portugal with fully verified local documentation (NIF, NISS, and legal right to work).
• Home Office Infrastructure: A reliable, high-speed broadband internet connection suitable for remote digital communication.
• Ideal Background: Previous working experience in client assistance, financial care desks, or e-commerce support.

Key Attributes:

• Exceptional listening skills, genuine empathy, comfort operating multiple digital tools simultaneously, and a methodical, detail-oriented work ethic, backed by strong emotional intelligence.

Perks & Working Environment

• Salary & Compensation: €1,100 gross per month base, plus an €80 gross monthly performance/attendance incentive.
• Daily Meal Stipend: €7.63 net per day worked (credited via a dedicated meal card).
• Workplace Flexibility: Fully remote model enabling you to work from anywhere in Portugal.
• Provided Hardware: All necessary IT gear shipped directly to you, including a high-performance PC, specialized headset, and security tools.
• Training & Culture: Comprehensive, fully paid introductory training, ongoing professional development programs, and an encouraging international team culture focused on well-being.