Customer Care Specialist – Dutch Speaking

Nomadify; Santarém; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Relocation package

Paid onboarding curriculum

Mentorship program

Job summary

Nomadify is seeking a Customer Care Specialist who speaks Dutch fluently to join our team in Portugal. This role involves handling service requests and ensuring high-quality communication while operating within a multicultural environment.

The ideal candidate will receive comprehensive training, and a relocation package is provided to facilitate a smooth transition. A commitment to a professional career in Portugal and a valid EU nationality or work authorization is required.

Qualifications

• Must have native or bilingual proficiency in Dutch.
• Intermediate English proficiency required for training.
• Valid EU nationality or work authorization for Portugal.

Responsibilities

• Process and resolve user requests via various platforms.
• Ensure high standards of communication with clients.
• Register and maintain case histories in the database.
• Align with performance milestones and team KPIs.
• Collaborate with international teams for escalated matters.

Skills

Dutch language (C1-C2 level)

English language (B1 level)

Software adaptability

Communication skills

Self-guided responsibility

Job description

Customer Care Specialist – Dutch Speaking

Location: Portugal

Overview of the Opportunity:

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks:

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements:

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer:

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.