Dutch-Speaking Customer Service Representative (Remote, Portugal)

Cross Border Talents; Lisboa; Remote; EUR 11,000 - 20,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service professional for a fully remote position supporting customers of an online payments system in Dutch and English. The role is based in Lisbon, Portugal, with preference for locals and relocation support where needed.

Responsibilities include handling calls and collections, negotiating payments, guiding customers on funding, and documenting outcomes. Excellent Dutch/English, negotiation, and MS Office skills are required; independent, discreet,

Qualifications

• Fluent Dutch and English.
• Strong negotiation skills.
• Proficiency in Microsoft Office.
• Ability to learn and adapt to new software.
• Strong multitasking across multiple queues.

Responsibilities

• Handle inbound and outbound calls for customer support and collections.
• Negotiate payments and secure commitments to pay later.
• Assist customers with account funding and advise on funding transactions.
• Research and resolve collections inquiries by phone.
• Educate customers on account history and product protection policy.
• Tag vulnerable customers and provide insolvency support.
• Take call-backs at convenient times; transfer to other teams when needed.
• Record call outcomes in company systems for reference.

Skills

Dutch language proficiency

English language proficiency

Negotiation skills

Multitasking

Independence

Discretion and teamwork

Tools

Microsoft Office

PC-based software applications

Job description

Join a multinational financial technology company as a Customer Service professional.

In this remote role, you will support customers of an online payments system, handling a variety of inquiries and collection efforts in Dutch and English.

Key points

• Location: Based in Lisbon, Portugal, a vibrant capital known for its rich history, culture and scenic coastal views
• Work model: Fully remote. Preference is given to candidates already residing in Portugal, though relocation and accommodation support can be provided if necessary
• Languages: Dutch and English
• Schedule: Monday to Friday, 08:00 to 17:00, with weekends off
• Compensation: Monthly gross salary, plus a welcome bonus paid in monthly instalments during the first year, a net meal allowance for each working day, and a complexity bonus

Responsibilities

• Handle inbound and outbound calls for customer support and collection efforts, by voice and written channels
• Negotiate payments and secure commitments to pay on later dates
• Assist customers with account funding and advise them on managing funding transactions
• Research and resolve collections-related inquiries by phone
• Educate customers on account history and product details, and explain the protection policy for relevant products
• Support and tag vulnerable customers appropriately, and provide insolvency support
• Take appropriate action on customer accounts and arrange call-backs at convenient times
• Transfer customers to other teams when necessary
• Record call outcomes in company systems for other teams to reference

Requirements

• Fluent Dutch and English
• Good negotiation skills
• Proficiency in Microsoft Office and PC-based internet and software applications
• Ability to learn and adapt to new software technologies
• Strong multitasking, including working across several telephone queues and product lines
• Effective priority management and the ability to work independently
• Results-oriented mindset, with high levels of discretion, teamwork and commitment

Preferred

• 1-2 years of experience in a fast-paced, team-based retail, hospitality or customer service call center environment
• Experience in an internet company, financial services or transaction processing