Dutch-Speaking Contact Center Representative

Nomadify; Almada; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding & training

Relocation support

International environment

Job summary

Nomadify is seeking a Dutch-speaking Contact Center Representative to join our customer support team in Portugal. You will handle Dutch-speaking customers via phone, email, and chat, delivering timely, professional assistance while meeting SLAs. On-site in Portugal with relocation support, you will thrive in a KPI-driven, international environment.

We offer a competitive salary, performance bonus, structured onboarding, and opportunities for advancement in a growing organization.

Qualifications

• Native or near-native fluency in Dutch (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Skills

Dutch fluency

English proficiency

Customer service

Problem solving

Communication skills

KPI-driven

Relocation open

On-site work

Professionalism

Reliability

Job description

Dutch-Speaking Contact Center Representative

About the job

Dutch-Speaking Contact Center Representative

Required Qualifications

• Native or near-native fluency in Dutch (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization
• Relocation support

may be provided in line with company policy

Additional Information

Working hours may vary based on business needs The candidates must be EU citizen or have a work permit to work in the related country