Dutch Medical Devices Support Specialist - Hybrid

Cross Border Talents; Porto; Hybrid; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Hybrid Work

Competitive Salary

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Specialist for a Medical Devices Project. You will be the main contact for customers, handling product questions, orders, and account requests via phone, email, chat, and other channels.

We value empathy, detail orientation, and proactive problem-solving. The role offers a hybrid work model with benefits including language bonuses and healthcare coverage.

Qualifications

• Minimum 1 year of experience in Customer Support.
• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or Portuguese residency required.

Responsibilities

• Provide professional customer support via phone, email, chat, and other channels.
• Assist customers with product questions, orders, account requests, and service inquiries.
• Record interactions and resolutions in internal systems.
• Escalate technical or complex cases to appropriate teams when needed.
• Collaborate with internal teams to ensure a smooth customer experience.
• Meet quality, productivity, service level, and customer satisfaction targets.
• Stay informed about medical device products and company procedures through training.

Skills

Dutch (C1/C2)

English (C1)

Strong communication

Analytical problem solving

Job description

Cross Border Talents in Porto, Portugal, is seeking a Customer Specialist for a Medical Devices Project. You will be the main contact for customers, handling product questions, orders, and account requests via phone, email, chat, and other channels.

We value empathy, detail orientation, and proactive problem-solving. The role offers a hybrid work model with benefits including language bonuses and healthcare coverage.