Dutch & Flemish Customer Support Advisor | Based in Portugal

The lemon Consulting; Lisboa; Presencial; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid onboarding

Continuous training

Career development

Resumo da oferta

The lemon Consulting is seeking a Dutch/Flemish-speaking Team Leader to join an exciting international project in Lisbon, Portugal. You will lead a team of Technical Support Advisors and drive performance in a KPI-driven environment.

You will mentor, coach, and conduct regular performance meetings, while coordinating with Operations, Quality, and Training teams to deliver outstanding support. The role offers career development in a dynamic, multicultural setting and onboarding with training.

Qualificações

• Native or fluent Dutch/Flemish (C1/C2) and good English.
• Minimum 2 years as a Team Leader in Technical Support.
• Strong leadership, coaching and people management skills.

Responsabilidades

• Lead, motivate, and coach a team of Technical Support Advisors.
• Monitor team performance to meet KPIs and quality targets.
• Conduct regular one-to-one meetings and performance reviews.
• Support the team with complex technical escalations.
• Collaborate with Operations, Quality, and Training to drive improvements.
• Create a positive, customer-focused, high-performing team environment.

Conhecimentos

Leadership

Coaching

People management

KPI-driven mindset

Communication

Problem solving

Descrição da oferta de emprego

We're looking for a Dutch/Flemish-speaking to join an exciting international project based in Lisbon, Portugal.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Dutch/Flemish (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Career development opportunities;
• Dynamic and multicultural work environment