Dutch & Flemish Customer Support Advisor | Based In Portugal

Konecta; Almada; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Onboarding and continuous training

Dynamic multicultural environment

Resumo da oferta

Konecta in Lisbon, Portugal, seeks an experienced Team Leader with a strong background in Automotive to lead a Dutch/Flemish-speaking Technical Support team. You will coach, monitor performance, and drive continuous improvement while managing complex escalations in a dynamic, international project.

Excellent leadership and communication skills are essential, with 2+ years in technical support leadership and fluency in Dutch/Flemish and English.

Qualificações

• Native or fluent Dutch/Flemish (C1/C2)
• Good command of English
• Minimum 2 years of experience as a Team Leader in a Technical Support environment
• Strong leadership, coaching, and people management skills
• Excellent communication and problem-solving abilities
• Experience working in a KPI-driven environment

Responsabilidades

• Leading, motivating, and coaching a team of Technical Support Advisors
• Monitoring team performance and ensuring KPIs and quality targets are achieved
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews
• Supporting the team with complex technical escalations
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement
• Creating a positive, customer-focused, and high-performing team environment

Conhecimentos

Dutch/Flemish language (C1/C2)

English language

Team leadership

Coaching

Performance management

KPI-driven environment

Descrição da oferta de emprego

Descrição do cargo

Are you an experienced Team Leader with a strong background in Automotive? We're looking for a Dutch/Flemish-speaking Team Leader to join an exciting international project based in Lisbon, Portugal. If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Dutch/Flemish (C1/C2);
• Good command of English;
• Minimum 2 years ofexperience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communicationand problem-solving abilities;
• Experience working in aKPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Dynamic and multicultural work environment;