Dutch-English Customer Support Specialist (Paid Training)

Cross Border Talents; Porto; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Salary and bonuses

Training and career growth

Multicultural work environment

Health insurance

Job summary

Cross Border Talents is seeking a customer support specialist in Porto, Portugal. The role involves replying to inquiries across phone, email, chat, and social media, resolving issues, and providing accurate product information while maintaining meticulous records.

You will handle escalations as needed, follow guidelines, and strive for high customer satisfaction. Prior experience with CRM and strong communication skills are preferred.

Qualifications

• Dutch language at C1+ level (written and spoken)
• English language at B2+ level (written and spoken)
• Strong communication and interpersonal skills
• CRM familiarity (preferred)
• Patience and empathy in customer service

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Skills

Dutch language

English language

Communication skills

Interpersonal skills

CRM familiarity

Problem solving

Multitasking

Independent worker

Team player

Shift flexibility

Education

High school diploma

Bachelor's degree a plus

Job description

Cross Border Talents is seeking a customer support specialist in Porto, Portugal. The role involves replying to inquiries across phone, email, chat, and social media, resolving issues, and providing accurate product information while maintaining meticulous records.

You will handle escalations as needed, follow guidelines, and strive for high customer satisfaction. Prior experience with CRM and strong communication skills are preferred.