Dutch/English Multilingual Customer Support — Porto

Cross Border Talents

Porto

Hybrid

EUR 20,000 - 28,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Cross Border Talents in Porto, Portugal, is hiring customer service representatives to join a multilingual team supporting an international client. You will handle inbound and outbound customer contacts with care and accuracy, using Dutch and English daily.

The role requires fluent Dutch and English and a professional, friendly communication style. You will work with multiple systems, stay calm in fast-paced environments and contribute to quality, productivity and customer satisfaction goals.

Qualifications

Fluent level in Dutch and English.
Excellent written and spoken command of the languages listed in this advert.
A professional, friendly and patient communication style.
Comfort working with computers and several systems at the same time.
Reliability, attention to detail and a team-first attitude.
Ability to stay calm and focused in fast-paced environments.

Responsibilities

Answer customer questions by phone, email and chat in a friendly, professional tone.
Resolve requests accurately using the tools and knowledge base provided.
Record every interaction clearly in the case management system.
Meet quality, productivity and customer satisfaction goals.
Escalate complex cases to the correct team following the defined process.