Bilingual Dutch & English Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Supportive team and regular coaching

Performance recognition

Stable employment contract

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer support specialist fluent in Dutch and English to help customers quickly resolve questions. The role involves assisting via phone, email, and chat, resolving inquiries about accounts, payments, and services, and ensuring first-contact resolution.

Ideal candidates bring strong communication, empathy, and problem-solving skills, with comfort using CRM tools.

Qualifications

• Fluent/Native Dutch and English, written and spoken.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve account, payment, and service inquiries.
• Troubleshoot issues with clear, accurate solutions.
• Document cases and escalate complex issues.
• Aim for first-contact resolution and high customer satisfaction.

Skills

Dutch

English

Customer service

Communication

Empathy

Problem solving

CRM systems

Tools

CRM systems

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer support specialist fluent in Dutch and English to help customers quickly resolve questions. The role involves assisting via phone, email, and chat, resolving inquiries about accounts, payments, and services, and ensuring first-contact resolution.

Ideal candidates bring strong communication, empathy, and problem-solving skills, with comfort using CRM tools.