Bilingual Dutch/English Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Training and career growth

Health insurance

Supportive multicultural environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer support specialist fluent in Dutch and English. You will respond to inquiries across phone, email, chat, and social media, resolve issues, and keep accurate records while upholding company policies and service standards.

Join a multicultural team and benefit from training, career growth opportunities, and health insurance as part of our supportive environment.

Qualifications

• Dutch language at C1 level (written and spoken).
• English language at B2 level (written and spoken).
• Strong communication and interpersonal skills.
• Ability to handle customers with patience and empathy.
• Basic computer skills and familiarity with CRM systems (preferred).

Responsibilities

• Answer customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch (C1+)

English (B2+)

Communication

Empathy

CRM

Education

High school diploma

Bachelor’s degree (bonus)

Tools

CRM systems

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer support specialist fluent in Dutch and English. You will respond to inquiries across phone, email, chat, and social media, resolve issues, and keep accurate records while upholding company policies and service standards.

Join a multicultural team and benefit from training, career growth opportunities, and health insurance as part of our supportive environment.