Dutch/English Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Career growth opportunities

Supportive team and regular coaching

Performance recognition

Stable employment contract

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a customer support specialist fluent in Dutch and English to help customers quickly resolve questions. The role involves assisting via phone, email, and chat, resolving inquiries about accounts, payments, and services, and ensuring first-contact resolution.

Ideal candidates bring strong communication, empathy, and problem-solving skills, with comfort using CRM tools.

Formación

• Fluent/Native Dutch and English, written and spoken.

Responsabilidades

• Support customers via phone, email, and chat.
• Resolve account, payment, and service inquiries.
• Troubleshoot issues with clear, accurate solutions.
• Document cases and escalate complex issues.
• Aim for first-contact resolution and high customer satisfaction.

Conocimientos

Dutch

English

Customer service

Communication

Empathy

Problem solving

CRM systems

Herramientas

CRM systems

Descripción del empleo

About the Role
Support Dutch and English-speaking customers and help them resolve their questions quickly and with confidence.

What You'll Do

• Support customers via phone, email, and chat
• Resolve account, payment, and service inquiries
• Troubleshoot issues with clear, accurate solutions
• Document cases and escalate complex issues
• Aim for first-contact resolution and high customer satisfaction

What You Bring

• Fluent/Native Dutchand English, written and spoken
• Customer service experience is a plus
• Strong communication, empathy, and problem-solving skills
• Comfort with CRM systems and digital tools
• Legal right to work in the country of employment

What We Offer

• Paid training
• [Work model line]
• Career growth opportunities
• Supportive team and regular coaching
• Performance recognition
• Stable employment contract