Dutch Customer Support Expert (Remote)

Savior Artigos Texteis Lda; Porto; Teletrabalho; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Training from day one

Performance bonus

Resumo da oferta

Savior Artigos Texteis Lda is seeking native-level Dutch speakers for its remote customer support team. No prior customer service experience is required; full training, relocation assistance, and clear growth paths are provided.

You’ll handle inquiries via phone, chat, and email and resolve post-sale issues with a mix of tools and problem-solving skills. Work from anywhere with training from day one, plus a chance to progress to mentor, trainer, or QA roles.

Qualificações

• Dutch language at native/advanced level (C1)
• English at B2 level used for training
• Strong problem-solving skills and a creative approach
• Experience in sales or customer-facing roles is a plus but not required

Responsabilidades

• Be the first point of contact for customers and partners via phone, chat, and email
• Handle after-sales topics: order status, product details, invoicing, and complaints
• Work with internal and external tools to find fast, accurate solutions
• Take on escalated cases and turn them into satisfied customers
• Grow into roles such as mentor, trainer, or Quality Assurance specialist

Conhecimentos

Dutch (C1)

English (B2)

Problem solving

Customer-facing

Descrição da oferta de emprego

Savior Artigos Texteis Lda is seeking native-level Dutch speakers for its remote customer support team. No prior customer service experience is required; full training, relocation assistance, and clear growth paths are provided.

You’ll handle inquiries via phone, chat, and email and resolve post-sale issues with a mix of tools and problem-solving skills. Work from anywhere with training from day one, plus a chance to progress to mentor, trainer, or QA roles.