Multilingual Customer Support (Dutch/English) – Remote/Hybrid

Savior Artigos Texteis Lda

Lisboa

Hybrid

EUR 11,000 - 17,000

Full time

2 days ago

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Benefits offered by this job

Paid training

Supportive team leader

Career progression

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring bilingual customer service representatives to join a multilingual team supporting an international client. You will handle inquiries by phone, email and chat and resolve questions with care and accuracy.

Fluency in Dutch and English is essential, and your language skills will be used daily. We offer paid training, supportive supervision, clear career paths and a friendly multicultural environment, with on-site, hybrid or remote options discussed at

Qualifications

Fluent level in Dutch and English.
Excellent written and spoken command of the languages listed in this advert.
A professional, friendly and patient communication style.
Comfort working with computers and several systems at the same time.
Reliability, attention to detail and a team-first attitude.
Ability to stay calm and focused in fast-paced environments.

Responsibilities

Answer customer questions by phone, email and chat in a friendly, professional tone.
Resolve requests accurately using the tools and knowledge base provided.
Record every interaction clearly in the case management system.
Meet quality, productivity and customer satisfaction goals.
Escalate complex cases to the correct team following the defined process.