Dutch Customer Support in Portugal

Cross Border Talents; Braga; Teletrabalho; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Health & life insurance

Remote work

Relocation package

Resumo da oferta

Cross Border Talents in Portugal is seeking a Dutch-speaking Customer Support specialist to join our energetic team. You will handle inquiries across phone, chat, email, and social media, resolving issues related to accounts, transactions, and technical concerns.

This remote, full-time role offers relocation support, meal allowance, and health/life insurance, with a focus on sports-focused clients and a chance to grow your skills in a dynamic environment.

Qualificações

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Provide top-quality assistance across multiple communication platforms.
• Support users with account creation, verification, login, and payment concerns.
• Troubleshoot technical issues promptly and effectively.
• Act as a dependable point of contact, especially for sports-focused clients.
• Communicate with empathy and clarity to strengthen customer relationships.
• Follow company policies and maintain service excellence.
• Contribute ideas to improve workflows and elevate the customer experience.

Conhecimentos

Dutch (C2)

Leadership

Analytical thinking

Communication

Descrição da oferta de emprego

About the job Dutch Customer Support in Portugal

Grow Your Career in Customer Support!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview:

In this role, you’ll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities:

• Provide top-quality assistance across multiple communication platforms
• Support users with account creation, verification, login, and payment concerns
• Troubleshoot technical issues promptly and effectively
• Act as a dependable point of contact, especially for sports-focused clients
• Communicate with empathy and clarity to strengthen customer relationships
• Follow company policies and maintain service excellence
• Contribute ideas to improve workflows and elevate the customer experience

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition