Dutch Customer Specialist in Portugal

Cross Border Talents; Portugal; Remote; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Remote work

Job summary

Cross Border Talents in Portugal is seeking a Dutch Customer Specialist to deliver top-tier support to Dutch-speaking customers from a remote setup. You will handle inquiries across phone, email, chat, and social channels with empathy and efficiency.

The role requires 0-1 year in customer support, EU citizenship or Portuguese residency, and a willingness to learn and grow. The package includes remote work, relocation assistance, meal and transportation allowances, and a performance bonus.

Qualifications

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver prompt, high-quality support via phone, email, chat, and social platforms.
• Assist users with tasks such as setting up accounts and resolving login issues.
• Handle inquiries with empathy, professionalism, and a solutions-driven attitude.
• Respond to inquiries with accuracy and urgency, focusing on customer needs.
• Build trust and rapport through clear communication and adherence to processes.

Skills

Dutch language (C2)

Customer support

Leadership

Analytical skills

Communication skills

Job description

About the job Dutch Customer Specialist in Portugal

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview:

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt, high-quality support via phone, email, chat, and social platforms

Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems

Approach every interaction with empathy, professionalism, and a solutions-driven attitude

Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus

Build trust and rapport through thoughtful, clear communication

Follow internal workflows and best practices while ensuring excellent service standards

Share feedback to help improve support processes and elevate overall user experience

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home