Dutch Customer Advisor in Lisbon - NO Nights Shifts

Cross Border Talents; Oeiras; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Relocation package

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a Dutch Customer Advisor to join a dynamic, people-first team. You will be the first point of contact, assisting customers via phone, email, and live chat with a goal of providing clear answers and a smooth customer experience.

The role requires fluency in Dutch and English, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset. Onsite work in Lisbon includes a relocation package and a performance bonus as part of a competitive

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency required
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive and eager to learn CS field

Responsibilities

• Provide support to customers via phone, email and live chat with a friendly, professional tone
• Log cases accurately and maintain up-to-date interaction records
• Escalate sensitive or complex issues following internal procedures
• Collaborate with internal teams to ensure fast, accurate resolutions
• Meet service quality standards and response-time targets
• Stay updated on product changes, policies and best practices to deliver top-level support

Skills

Dutch (C1/C2)

English (B2)

Analytical thinking

Communication

Job description

Dutch Customer Advisor in Lisbon - NO Nights Shifts

Job Openings Dutch Customer Advisor in Lisbon - NO Nights Shifts

About the job Dutch Customer Advisor in Lisbon - NO Nights Shifts

Join a dynamic, people-first team where empathy, professionalism, and excellent service shape every interaction. If you’re proactive, detail-oriented, and enjoy supporting others, this could be the right opportunity for you.

Role Overview:

As a Customer Advisor, you’ll be the first point of contact for customers, assisting them via phone, email, and live chat. Your goal is to provide clear answers, resolve issues efficiently, and create a smooth and positive customer experience.

Key Responsibilities:

• Support customers with a friendly, professional tone across phone, email, and chat

Manage a variety of requests, including service questions, account assistance, and basic troubleshooting

Explain solutions clearly, address concerns, and ensure customers feel listened to and supported

Log cases accurately and maintain detailed, up-to-date records of each interaction

Escalate sensitive or complex issues following internal procedures

Work closely with internal teams to ensure fast and accurate resolutions

Meet service quality standards and response-time targets consistently

Stay updated on product changes, policies, and best practices to deliver top-level support

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment