Dutch Customer Support Specialist in Portugal

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

A customer support firm in Portugal is seeking a Dutch Customer Support Specialist. In this role, you will assist customers via phone, chat, and email, resolving issues related to accounts and technical concerns. Key qualifications include fluency in Dutch and a passion for helping others. Enjoy competitive salary, meal allowance, health insurance, and the flexibility of remote work.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsibilities

• Provide top-quality assistance across multiple communication platforms.
• Support users with account creation, verification, login, and payment concerns.
• Troubleshoot technical issues promptly and effectively.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Job description

Dutch Customer Support Specialist in Portugal

About the job Dutch Customer Support Specialist in Portugal

Grow Your Career in Customer Support Specialist!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Support Specialist to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview:

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities:

• Provide top-quality assistance across multiple communication platforms

Support users with account creation, verification, login, and payment concerns

Troubleshoot technical issues promptly and effectively

Act as a dependable point of contact, especially for sports-focused clients

Communicate with empathy and clarity to strengthen customer relationships

Follow company policies and maintain service excellence

Contribute ideas to improve workflows and elevate the customer experience

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!