Dutch Customer Support in Lisbon - NO Nights Shifts

Cross Border Talents; Cascais; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A dynamic customer support firm in Lisbon seeks a Customer Support Specialist fluent in Dutch. You will be responsible for managing inquiries via phone, email, and live chat, ensuring exceptional customer experiences. Candidates should possess strong communication skills and a readiness to learn, with 0-1 year of experience in customer support. This role offers an attractive salary and benefits like a performance bonus and meal allowance, emphasizing team collaboration in an onsite environment.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsibilities

• Engage with customers professionally and warmly.
• Address a variety of questions including service details.
• Accurately log cases and maintain updated records.
• Meet service quality standards and response time goals.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Job description

Overview

Job Openings Dutch Customer Support in Lisbon - NO Nights Shifts

About the job

Launch Your Career in Customer Support!

Become part of a dynamic, team-oriented environment where empathy, professionalism, and service excellence shape every interaction. If you’re proactive, attentive to detail, and genuinely enjoy supporting others, this opportunity may be the ideal fit for you.

Role Overview

As a Customer Support Specialist, you will serve as the primary point of contact for clients, managing inquiries through phone calls, emails, and live chat. Your goal is to deliver clear answers, resolve issues effectively, and ensure customers enjoy a smooth and positive experience at every step.

Responsibilities

• Engage with customers professionally and warmly across phone, email, and chat channels
• Address a variety of questions, including service details, account assistance, and basic troubleshooting
• Offer guidance, resolve concerns, and make sure customers feel supported throughout their interaction
• Accurately log cases and maintain thorough, updated records of all communications
• Escalate complex or sensitive matters in line with established protocols
• Work closely with internal teams to provide precise, timely solutions
• Meet service quality standards and response time goals consistently
• Stay updated on product changes, company policies, and best practices to deliver exceptional support

Requirements

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Benefits

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work

Onsite work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!