Dutch Customer Specialist — Coffee Brand (Onsite)

BlueView Talent; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Résumé du poste

BlueView Talent in Lisbon is seeking a Customer Specialist to support customers of a well-known coffee brand across phone, email, live chat, and other channels. You will assist with inquiries about products, orders, deliveries, payments, and services, ensuring accurate information and a smooth journey.

Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency. The role offers an onsite office, a dynamic international team, and opportunities for

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Provide friendly, professional, and efficient customer support through phone, email, live chat, and other communication channels.
• Respond to customer inquiries about coffee products, orders, deliveries, payments, and general product or service information.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Guide customers through ordering processes, product information, and relevant services.
• Handle customer concerns, complaints, and product-related issues with professionalism and a solution-oriented approach.
• Record customer interactions, requests, and resolutions accurately in internal systems.

Connaissances

Dutch (C1/C2)

English (B2)

Description du poste

BlueView Talent in Lisbon is seeking a Customer Specialist to support customers of a well-known coffee brand across phone, email, live chat, and other channels. You will assist with inquiries about products, orders, deliveries, payments, and services, ensuring accurate information and a smooth journey.

Fluency in Dutch (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency. The role offers an onsite office, a dynamic international team, and opportunities for