Dutch Customer Service Specialist

Lingo-nova; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Job summary

Lingo-nova is seeking a Dutch & English Customer Service Specialist to support premium automotive clients. This role is 100% remote within Portugal, with a full-time permanent contract and a Monday–Friday schedule.

You will handle inquiries in Dutch and English, resolve issues at first contact, manage user accounts in the CRM, and maintain brand loyalty. Weekend days are off; salary is €1,073 gross monthly with a meal allowance.

Qualifications

• Fluency or native-level mastery in Dutch (C1/C2) and fluent command of English.
• Current residence in Portugal with work authorization documents.
• Excellent written and verbal communication skills with high emotional intelligence.
• Previous customer service or call center experience is advantageous.
• Self-motivated and capable of thriving in a work-from-home environment.

Responsibilities

• Handle inbound customer inquiries in Dutch and English regarding vehicle specifications and services.
• Provide first-contact resolution while upholding premium quality and empathy.
• Manage user accounts, connected app troubleshooting, and CRM-based requests.
• Build trust and brand loyalty with clients and prospective buyers.
• Escalate complex technical matters to specialists and keep customers informed.

Skills

Dutch

English

Job description

Dutch & English Customer Service Specialist

Industry: Premium Automotive Services
Location: Braga, Portugal (100% Remote)
Work Model: Remote (Must reside in Portugal)
Contract Type: Full-time Permanent
Schedule: Monday to Friday, 07:00 – 19:00 (Rotative Shifts) | Weekends OFF!
Gross Salary: €1,073 Gross / month (x14 months)
Benefits: €7.63 / working day Meal Allowance
Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Love automotive technology and customer excellence? Step into the world of luxury mobility as a Dutch & English Customer Support Representative! Enjoy the comfort of working 100% remotely from anywhere in Portugal while having every weekend off to relax and recharge.

Key Responsibilities

• Handle inbound customer inquiries in Dutch and English regarding vehicle specifications, digital connected services, and dealer support.
• Provide first-contact resolution with a focus on premium quality, luxury service standards, and empathy.
• Manage user accounts, connected app troubleshooting, and customer requests in the CRM platform.
• Build lasting trust and brand loyalty with clients and prospective buyers.
• Escalate complex technical matters to specialist teams while keeping the customer informed.

Requirements & Qualifications

• Fluency or native-level mastery in Dutch (C1/C2) and fluent command of English.
• Current residence in Portugal with all required work authorization documents.
• Excellent communication skills, both written and spoken, with high emotional intelligence.
• Previous customer service or call center experience is a strong advantage.
• Self-motivated worker capable of thriving in a work-from-home environment.

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.