Danish-Speaking Customer Service Specialist

FH Collective - Academy; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Equipment package

Continuous training

Job summary

FH Collective - Academy is seeking a Danish-speaking customer experience specialist to support a world-renowned brand from Portugal. Work remotely while delivering multi-channel support to Danish customers, ensuring high service levels and swift issue resolution.

You will manage inquiries across voice, email, and chat, maintain CRM records, and provide feedback to improve customer experiences. This role emphasizes reliability, teamwork, and a strong customer-first mindset.

Qualifications

• Native or C2-level proficiency in Danish or higher.
• Residence in Portugal with valid work authorization.
• Strong multitasking and comfort with digital tools.
• Passion for customer satisfaction and collaborative teamwork.
• Availability to work rotational weekday shifts (07:00 – 19:00).

Responsibilities

• Interact with Danish customers across voice, email, and live chat.
• Deliver premium service standards reflecting brand quality.
• Maintain CRM records with timely follow-up on requests.
• Proactively identify recurring issues and share feedback with supervisors.
• Enhance brand retention by turning inquiries into positive experiences.

Skills

Danish language

Portugal residency

Multi-tasking

Teamwork

Shift work

Job description

Industry: Automotive Sector

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: 6-Month Contract (Renewable)

Schedule: Monday to Friday, 07:00 – 19:00 (Rotative Shifts, Danish Schedule) Weekends OFF!

Gross Salary: Competitive Industry Package

Benefits: Comprehensive equipment package + continuous professional training

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a Danish speaker looking for a remote position in Portugal? Join our customer experience team supporting a world-renowned global brand! Deliver premium multi-channel support to Danish customers while enjoying a great work-life balance with free weekends.

Key Responsibilities

• Interact with Danish customers across multiple channels: voice, email, and live chat.
• Deliver exceptional service standards that mirror the quality and reliability of the brand.
• Maintain precise CRM records and ensure swift follow-up on customer requests.
• Proactively identify recurring customer concerns and share actionable feedback with supervisors.
• Enhance brand retention by turning every inquiry into a positive customer experience.

Requirements & Qualifications

• Native or C2-level proficiency in Danish.
• Existing residence in Portugal with valid legal authorization to work.
• Strong multi-tasking skills and comfort working across digital communication tools.
• Passion for customer satisfaction and collaborative teamwork.
• Availability to work rotational weekday shifts (07:00 – 19:00).

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.