Dutch/Flemish-Speaking Support Specialist - Automotive

Personalbüro U. Herrmann; Lisboa; On-site; EUR 22,000 - 29,000; Full time

Job summary

Personalbüro U. Herrmann in Lisbon seeks a Dutch/Flemish-speaking Connected Services Support Specialist for automotive projects. You will handle back-office customer support, case management, and connected vehicle services, guiding requests from start to finish.

Role includes rotating shifts 07:00–22:00, Monday to Saturday, with training and a multinational, fast-paced environment. Prior back-office or technical support experience is advantageous and English proficiency is required for internal

Qualifications

• Native/C2 Dutch or Flemish; English B2+ for training and internal communication
• Strong communication and problem-solving skills
• Good computer literacy and ability to navigate different systems
• Customer-focused and able to work in a fast-paced environment
• Back-office, customer service or technical support experience is an advantage

Responsibilities

• Manage customer cases from initial request through to resolution
• Process back-office requests accurately and efficiently
• Support customers with connected vehicle services and related enquiries
• Update internal systems and maintain accurate case records
• Troubleshoot and coordinate solutions to customer requests
• Meet established quality and SLA standards

Skills

Dutch/Flemish

English B2+

Communication

Problem solving

System navigation

Job description

Start: 19/10

We are partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Connected Services Support Specialists for an automotive project in Lisbon, Portugal.

This role combines back-office customer support, case management and connected vehicle services. You’ll manage customer requests from start to finish, helping users with vehicle-related digital services while ensuring an efficient and high-quality experience. The position operates Monday to Saturday, with rotating shifts between 07:00 and 22:00.

Your Role

• Manage customer cases from initial request through to resolution
• Process back-office requests accurately and efficiently
• Support customers with connected vehicle services and related enquiries
• Update internal systems and maintain accurate case records
• Troubleshoot and coordinate solutions to customer requests
• Meet established quality and SLA standards

• Native/C2 Dutch or Flemish English B2 or above for training, systems and internal communication
• Strong communication and problem-solving skills
• Good computer literacy and ability to navigate different systems
• Customer-focused and comfortable working in a fast-paced environment
• Previous experience in back office, customer service or technical support is an advantage

• Full-time position in Lisbon, Portugal
• Rotating shifts Monday to Saturday, between 07:00 and 22:00
• Opportunity to gain experience within automotive technology and connected services
• Professional training and ongoing support
• International and multicultural working environment
• Career development opportunities within a global organization