Remote Dutch And English-Speaking Customer Service In Portugal

The Europe Concept; Braga; Teletrabalho; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work within Portugal

Welcome bonus

Food allowance

Resumo da oferta

The Europe Concept is seeking a Customer Service Representative to support Dutch-speaking customers for a leading international automotive brand. This 100% remote role is for candidates residing in Portugal, offering fixed weekends off and daytime shifts.

You will respond to inquiries, provide product information, document cases, and ensure a professional customer experience. The base salary is €1,073 gross per month, with a welcome bonus of €2,000 in year one and total compensation around

Qualificações

• Fluent or native-level Dutch.
• Good command of English.
• Currently residing in Portugal.
• Available to work full-time.

Responsabilidades

• Provide customer service and support to Dutch-speaking customers.
• Respond to inquiries professionally via available channels.
• Provide accurate information about products, services and requests.
• Identify customer needs and find appropriate solutions.
• Manage and document customer cases accurately.
• Follow up on open cases until resolution.

Conhecimentos

Dutch

English

Descrição da oferta de emprego

Start Date: 03.09.2026

Location: Remote within Portugal

Operational Site: Braga, Portugal

Contract Type: Full-time

Do you speak Dutch and English and want to build a remote career in Portugal in customer service for a leading international automotive brand?

Are you service-oriented, patient, and confident communicating with customers? Are you already living in Portugal and looking for a stable remote position with fixed weekends off?

We are a specialized recruitment agency hiring on behalf of our client for an international automotive customer service project. We are looking for motivated Dutch- and English-speaking candidates to join the customer service team remotely from anywhere within Portugal.

Please note: This position is only available to candidates who already reside in Portugal. Relocation support is not provided.

The Role:

As a Customer Service Representative, you will support Dutch-speaking customers on behalf of a leading international automotive brand. You will respond to customer inquiries, provide clear and accurate information, manage individual cases, and ensure a professional and positive customer experience.

Your Responsibilities:

• Provide customer service and support to Dutch-speaking customers
• Respond to customer inquiries professionally via the available communication channels
• Provide accurate information about products, services, and customer requests
• Identify customer needs and find appropriate solutions
• Manage and document customer cases accurately
• Follow up on open cases until resolution
• Handle challenging situations with patience and professionalism
• Communicate with customers in Dutch and use English internally where required
• Follow internal processes, quality standards, and project guidelines

Requirements:

• Fluent or native-level Dutch
• Good command of English
• Currently residing in Portugal
• Available to work full-time
• Strong communication and customer service skills
• Patient, empathetic, and solution-oriented approach
• Comfortable using digital systems and customer service tools
• Reliable, organized, and detail-oriented working style
• Availability to work rotational shifts between 07:00 and 19:00, Monday to Friday

Nice to Have:

• Previous experience in customer service or customer care
• An interest in the automotive industry
• Experience working remotely
• Experience handling and documenting customer cases

Who Is This Role For?

This position is a good fit if:

• You speak Dutch fluently and have a good command of English
• You already live in Portugal
• You want to work remotely from within Portugal
• You enjoy helping customers and finding effective solutions
• You are comfortable working rotational daytime shifts
• You value having Saturday and Sunday off
• You want to work on a project for a leading international automotive brand

What you get:

• Base salary: €1,073 gross, paid 14 times per year
• Gross annual base salary: €15,022
• Welcome bonus: €2,000 during the first year!
• First-year compensation: €17,022 gross, excluding the food allowance
• Average first-year compensation: approximately €1,418.50 gross per month, calculated across the year
• Food allowance: €7.63 per working day
• Typical total monthly value including the food allowance: approximately €1,571–€1,594 on average
• Work model: 100% remote from within Portugal
• Schedule: Monday to Friday, rotational shifts between 07:00 and 19:00
• Days off: Saturday and Sunday

Equipment Collection:

• Candidates living within 50 kilometres of the Braga office must collect their work equipment in person.
• Equipment will be shipped to candidates living more than 50 kilometres from the office.

Important:

No relocation support is available for this position. Candidates must already reside in Portugal and have the legal right to work there.

Living and Working in Portugal:

Although the project is connected to the Braga site, the position can be performed remotely from anywhere within Portugal. Braga is a historic and vibrant city in northern Portugal, known for its rich culture, impressive architecture, and high quality of life.

Selection Process:

• Application submission
• Profile validation
• Initial interview
• Online assessment, if required
• Client interview, if required
• Job offer
• Hiring and onboarding