Danish-Speaking Customer Service Specialist

Lingo-nova; Lisboa; Teletrabalho; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equipment package

Continuous professional training

Resumo da oferta

Lingo-nova seeks a Danish-speaking customer experience agent to support a world-renowned brand, delivering premium multi-channel assistance from Portugal on a remote basis.

You will handle voice, email, and live chat, maintain CRM records, and follow up on requests while working rotating weekday shifts. The role requires residence in Portugal, work authorization, and a strong commitment to customer satisfaction.

Qualificações

• Danish native or C2 level proficiency.
• Residence in Portugal with legal work authorization.
• Strong multitasking abilities and comfort using digital tools.
• Commitment to customer satisfaction and teamwork.

Responsabilidades

• Interact with Danish customers via voice, email, and live chat.
• Deliver premium service maintaining brand quality and reliability.
• Keep CRM records accurate and follow up on requests promptly.
• Identify recurring issues and share feedback with supervisors.
• Contribute to higher brand retention by turning inquiries into positive experiences.

Conhecimentos

Danish proficiency

Multitasking

CRM experience

Teamwork

Ferramentas

CRM software

Descrição da oferta de emprego

Industry: Automotive Sector

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: 6-Month Contract

Schedule: Monday to Friday, 07:00 - 19:00 (Rotative Shifts, Danish Schedule) | Weekends OFF!

Gross Salary: Competitive Industry Package

Benefits: Comprehensive equipment package + continuous professional training

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a Danish speaker looking for a remote position in Portugal? Join our customer experience team supporting a world-renowned global brand! Deliver premium multi-channel support to Danish customers while enjoying a great work-life balance with free weekends.

Key Responsibilities

• Interact with Danish customers across multiple channels: voice, email, and live chat.
• Deliver exceptional service standards that mirror the quality and reliability of the brand.
• Maintain precise CRM records and ensure swift follow-up on customer requests.
• Proactively identify recurring customer concerns and share actionable feedback with supervisors.
• Enhance brand retention by turning every inquiry into a positive customer experience.

Requirements & Qualifications

• Native or C2-level proficiency in Danish.
• Existing residence in Portugal with valid legal authorization to work.
• Strong multi-tasking skills and comfort working across digital communication tools.
• Passion for customer satisfaction and collaborative teamwork.
• Availability to work rotational weekday shifts (07:00 - 19:00).

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.