Dutch-Speaking Customer Advisor (Remote in Portugal)

Ignite; Porto; Remote; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Remote work within Portugal

Tech equipment provided

Paid training and clear career paths

Inclusive international team culture

Job summary

Ignite in Portugal is hiring a Dutch Customer Experience Specialist to handle secure transactions, account access, and inquiries from Dutch-speaking clients, delivering high-quality support.

The role requires residence in Portugal with NIF/NISS and legal work eligibility. You will work 100% remotely, Monday to Friday, with all required tech equipment provided and compensation details outlined above.

Qualifications

• Dutch language mastery (C1/C2) and English (B2) required.
• Residency in Portugal with NIF and NISS and legal work eligibility required.
• Stable home internet connection required.

Responsibilities

• Answer and resolve inbound requests via phone, email, and live chat from Dutch clients.
• Help account holders navigate digital security steps and transaction histories.
• Log and track inquiries in CRM with accuracy.
• Collaborate with risk teams and back-office to resolve complex inquiries.
• Maintain professional standards in line with a top-tier fintech brand.

Skills

Dutch (C1/C2)

English (B2)

Tools

CRM software

Job description

• Location: 100% Remote (Must be a resident of Portugal)

• Location: 100% Remote (Must be a resident of Portugal)
• Language Requirements: Dutch (C1/C2) & English (B2)

Remuneration Package (Salary Included)

• Base Compensation: €1,100 gross per month.
• Attendance Bonus: €80 gross per month.
• Meal Allowance: €7.63 net per day worked (distributed via a meal voucher card).
• Schedule: Fixed Monday to Friday, 08:00 to 17:00 (No shift rotation, weekends completely free).

Introduction to the Role

Are you looking to combine your exceptional communication skills with a passion for digital finance and online security? We are hiring an enthusiastic, customer-focused Dutch Customer Experience Specialist to represent a premier global financial technology and online payments brand. Serving as the primary voice for Dutch-speaking account holders, you will manage inquiries related to secure transactions, account access, dispute resolution, and platform features—delivering an elite support experience at every turn.

Important Note: This role operates on a 100% remote basis exclusively within Portugal. Applicants must already reside in the country and possess valid legal work authorization, a local tax identification number (NIF), and a social security number (NISS).

Main Responsibilities

• Client Communication: Answer and resolve inbound requests via phone, email, and live communication channels from Dutch clients with speed and precision.
• Tech Troubleshooting: Help account holders navigate digital security steps, transaction histories, and general operational questions.
• CRM & Record Keeping: Accurately log, track, and update all client inquiries and case progress within our internal customer relationship management software with absolute precision.
• Team Synergy: Work hand-in-hand with risk teams and back-office technical divisions to resolve complex inquiries efficiently.
• Brand Standards: Sustain a high standard of professional courtesy and sophisticated communication consistent with a top-tier fintech name.

Profile & Candidate Criteria

• Language Skills: C1/C2 mastery of Dutch (written and spoken) alongside a B2 working knowledge of English.
• Legal Status: Valid local residency in Portugal paired with active NIF, NISS, and legal employment eligibility.
• Home Setup: A fast, stable home internet connection.
• Desired Experience: Prior exposure to customer service, financial helpdesks, or e-commerce environments.
• Core Competencies: Empathetic mindset, active listening, ability to multitask across software applications, and a structured, detail-oriented approach, backed by strong emotional intelligence.

Benefits & Work Conditions

• Location Freedom: Enjoy complete remote work flexibility from anywhere within Portugal.
• Tech Equipment Provided: All required hardware is supplied, including a corporate PC, professional headset, and secure access tokens.
• Growth & Environment: Full, paid initial training, clear career progression pathways, and an inclusive international team culture.