Dutch/Flemish-Speaking Customer Care Specialist

Kats Recruitment; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Language allowance

Meal allowance

Signing bonus incentives

Job summary

Kats Recruitment is seeking a Dutch/Flemish-speaking Customer Care Specialist for an automotive after-sales project in Lisbon, Portugal. You will support customers across European markets with inquiries, recalls, and after-sales cases, taking ownership from first contact to resolution.

Responsibilities include handling inquiries via phone, email, and digital channels, documenting interactions, and ensuring a positive customer experience while meeting SLAs.

Qualifications

• Native or fluent Dutch/Flemish (C1/C2).
• Solid English (B2/C1) proficiency.
• Strong communication and active listening abilities.
• Customer-centric mindset with a solution-oriented approach.
• Good computer literacy and ability to use web-based tools.
• Experience in customer service, retail, or contact center is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and digital channels with clear, professional assistance.
• Manage customer support cases end-to-end from initial contact to resolution.
• Provide guidance and up-to-date information on vehicle recalls and after-sales services.
• Accurately document customer interactions and update case records in internal systems.
• Ensure every interaction delivers a high-quality customer experience.
• Adhere to established service levels and quality standards.

Skills

Dutch fluency

English proficiency

Communication skills

Problem solving

Customer-centric

Tech literacy

Tools

CRM software

Job description

Dutch/Flemish-Speaking Customer Care Specialist | Automotive

Job Description

We are seeking Dutch/Flemish-speaking Customer Care Specialists to join an automotive after-sales project based in Lisbon, Portugal. In this role, you will support customers across European markets with general inquiries, vehicle recall campaigns, and after-sales cases, taking ownership of each request from first contact through to full resolution.

Your Role

• Handle customer inquiries via phone, email, and digital channels, providing clear and professional assistance.
• Manage customer support cases end-to-end from initial contact to resolution.
• Provide guidance and up-to-date information regarding vehicle recalls and after-sales services.
• Accurately document customer interactions and update case records in internal management systems.
• Ensure every interaction delivers a positive, high-quality customer experience.
• Maintain consistent adherence to established service level agreements and quality standards.

Your Qualifications

• Native or fluent Dutch / Flemish (C1/C2 level).
• Solid working knowledge of English (B2/C1 level or above).
• Strong communication, active listening, and problem-solving skills.
• Customer-centric mindset with a strong solution-oriented approach.
• Good computer literacy and adaptability to web-based tools.
• Previous experience in customer service, retail, or contact center environments is considered a strong advantage.

The Offer

• Location: Lisbon, Portugal (Sete Rios area).
• Schedule: Full-time, flexible shifts within operating hours (Monday–Saturday, 07:00–22:00).
• Compensation: Competitive base salary paid over 14 months, plus performance bonuses, language allowances, daily meal allowances, and attractive signing bonus incentives.
• Training: Paid professional training and continuous on-the-job support.
• Environment: Vibrant, international, and multicultural workplace.
• Development: Long-term career development opportunities within a global organization.