Dutch Customer Service at bol.com

City Job Offers; Lisboa; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Remote work

Full-time position

Relocation package

Health insurance from day 1

Free language courses

Annual flight home ticket

Team events

Canteen / lunch discount

Job summary

City Job Offers in Lisbon is hiring a Dutch-speaking customer service representative for a Netherlands-based webshop. You will assist international customers across channels and ensure quality service from Portugal.

The role is full-time with remote work options and a relocation package. Benefits include health insurance, language courses, and annual flight/home country tickets.

Qualifications

• Your first language is Dutch and you are fluent in English.
• You enjoy helping customers and communicate clearly.
• International mindset with experience in contact centers is a plus.

Responsibilities

• Identify and resolve customers' needs.
• Handle queries about products, deliveries, returns and refunds.
• Speak with customers via voice, email and social media.
• Assist with orders and product availability.

Skills

Dutch language

Customer service

English fluency

Job description

DESCRIPTION

We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are excited to assist and support people, don't miss this chance to be part of a multicultural team.

About the Company

This e-commerce from the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.

Your responsibilities

• Identify and resolve customers' needs.
• Solve customer queries and concerns regarding the company's products as well as deliveries, returns, and refunds.
• Use a multichannel approach to speak with customers (voice, email, social media).
• Handle calls from customers who have ordered or bought product/s.
• Offer support on queries regarding product availability.
• Assist with clicks and collecting orders.

REQUIREMENTS

The Profile

• Your first language is Dutch, and you are fluent in English (spoken and written).
• You enjoy working with customers, and you have excellent communication skills.
• You have an international mindset.
• Experience in a contact center role is a plus.

OFFER

Benefits

• Remote work
• Full-time position.
• Competitive salary and performance bonuses
• Extra incentives.
• Real growth opportunities to progress in your career.
• Receive a bonus for referring your friends.
• Team building and outdoor activities organized by the employee
• Affordable lunch at office canteen
• Free language courses
• Health insurance from day 1
• Full relocation package:
• Accommodation
• Flight ticket
• Airport transfer when you arrive
• Once per year you will get a flight ticket to visit your home country