Dutch Customer Service Representative – Bol.com

CBTalents; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Bonuses (performance/productivity)

Holiday/Christmas bonuses

Accommodation (apartment benefits)

Flexible hours

Job summary

Cross Border Talents is seeking a Dutch Operations Customer Expert for Bol.com to support online shoppers with orders, deliveries, payments, and product inquiries by phone and email. You will provide friendly, effective solutions and serve as a reliable contact for external platform sellers.

This remote role offers flexible hours (part-time or full-time) with rotational shifts between 07:00 and 23:00. For full-time, a monthly gross salary up to €1,434.82 is offered, along with health insurance

Qualifications

• High School Diploma.
• Strong communication skills and a passion for helping people.
• Readiness to complete two quick online screening assessments.

Responsibilities

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

Skills

Communication skills

Customer service mindset

Education

High School Diploma

Job description

Are you ready to build your career with one of the largest e-commerce platforms in Europe? Join our dynamic team as a Dutch Operations Customer Expert for Bol.com and enjoy the flexibility of working remotely with complete peace of mind!

What You'll Do

• Assis t online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

What We Offer

• Work Location: 100% Remote flexibility.

• Flexible Hours: Part-time or full-time options available (Rotational shifts, Monday–Sunday between 07:00 and 23:00).

• Competitive Salary & Bonuses: Up to €1,434.82 gross monthly cash compensation for full-time.

• Accommodation Support: Optional company-provided apartment benefits.

• Perks & Benefits: Health insurance included from day one, monthly meal allowance, performance/productivity bonuses, and holiday/Christmas bonuses.

• Paid Training: Comprehensive 6-day fully compensated onboarding program to set you up for success.

Requirements

• High School Diploma.

• Strong communication skills and a passion for helping people.

• Readiness to complete two quick online screening assessments.