Dutch Customer Service Representative – Bol.com

CBTalents; Lisboa; Remote; EUR 15,000 - 17,000; Part time

Benefits offered by this job

Health insurance included from day one

Accommodation support (apartment)

Monthly meal allowance

Performance bonuses

Holiday/Christmas bonuses

Paid training

Job summary

Cross Border Talents is hiring a Dutch Operations Customer Expert for Bol.com to support customers remotely from anywhere in Europe. You will assist shoppers with orders, deliveries, payments, and product inquiries by phone and email, ensuring quick resolutions and high satisfaction.

The role emphasizes strong communication, a customer-first mindset, and reliability as a point of contact for external platform sellers. Training is provided and compensation reflects remote, flexible work options.

Qualifications

• High School Diploma.
• Strong communication skills and a passion for helping people.
• Willingness to complete two online screening assessments.

Responsibilities

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

Skills

Dutch language

Strong communication skills

Customer service mindset

Attention to detail

Education

High School Diploma

Job description

Are you ready to build your career with one of the largest e-commerce platforms in Europe? Join our dynamic team as a Dutch Operations Customer Expert for Bol.com and enjoy the flexibility of working remotely with complete peace of mind!

What You'll Do

• Assis t online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

What We Offer

• Work Location: 100% Remote flexibility.

• Flexible Hours: Part-time or full-time options available (Rotational shifts, Monday–Sunday between 07:00 and 23:00).

• Competitive Salary & Bonuses: Up to €1,434.82 gross monthly cash compensation for full-time.

• Accommodation Support: Optional company-provided apartment benefits.

• Perks & Benefits: Health insurance included from day one, monthly meal allowance, performance/productivity bonuses, and holiday/Christmas bonuses.

• Paid Training: Comprehensive 6-day fully compensated onboarding program to set you up for success.

Requirements

• High School Diploma.

• Strong communication skills and a passion for helping people.

• Readiness to complete two quick online screening assessments.