Dutch Customer Delight - Lisbon

speakit; Lisboa; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Accommodation provided

€2500 signing bonus

Paid expenses (utilities)

Flight ticket reimbursement

Two yearly flight tickets

Private health insurance

Career development opportunities

Performance bonuses

Social activities

Job summary

A leading customer support company in sunny Portugal is seeking a Native Dutch speaker to provide exceptional support to small and medium-sized businesses. This role offers a chance to kick off your career in the customer support industry with responsibilities like pre-and post-sales support, trend identification, and collaboration with the engineering department. Attractive benefits include accommodation, a signing bonus of €2500, health insurance, flight reimbursements, and career development opportunities.

Qualifications

• Previous experience in customer support is a plus.
• European citizenship or work permit for Portugal is required.

Responsibilities

• Providing support to small and medium-sized businesses across multiple channels.
• Supporting the self-serve advertising base for clients.
• Providing product support to enhance customer experience.
• Identifying trends and solving customer-related problems.
• Offering vital product insights to the engineering team.

Skills

Native level of Dutch

Fluent level of English (B2)

Passion for customer support

Competitive spirit

Risk-taking attitude

Education

High school diploma or completed vocational training

Job description

Are you a Dutch speaker looking for a new job opportunity abroad in sunny Portugal? Would you like to kick off your career in the Customer Support industry representing a well-known and respected international company?

This would be the best opportunity to start your career within an international company where you can easily develop your professional career.

Responsibilities

• Providing support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – phone, email and chat;
• Supporting and expanding the self-serve advertising base for clients in the online and digital advertising domain;
• Providing pre- and post-sales support for all self-service products;
• Providing product and tool support to improve customers’ experience;
• Identifying trends and solve problems facing multiple SMB clients;
• Providing vital product insights and feedback from our customers to the engineering department.

Requirements

• Native level of Dutch
• Fluent level of English (B2)
• Previous experience in customer support would be considered a plus.

• Passion for customer support, competitive and a risk-taker
• At least a high school diploma or completed vocational training
• European citizenship or work permit for Portugal

Benefits

• Accommodation provided by the company, bedroom for yourself in shared apartment
• 2500€ signing bonus
• Expenses paid by the company: water, electricity, internet, cable TV and cleaning services once per week.
• Refund of the initial flight ticket to relocate to Portugal
• Two yearly flight tickets to your home country.
• Private health insurance
• Career development, and learning opportunities.
• Bonuses based on performance.
• Social activities