Dutch-Speaking Customer Service Representative – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Accommodation

Relocation assistance

Meal allowance

Health insurance

Holiday and Christmas allowances

Onboarding/training

Job summary

CloserHire recruits for this role on behalf of our client. We are seeking a customer support professional to assist small and medium-sized business clients in Lisbon, delivering phone, email, and chat support and guiding users through product usage.

You will work a 40-hour week on-site with relocation and accommodation support, enjoying a competitive package and health insurance from day one.

Qualifications

• High school diploma or equivalent.
• Willingness to work rotational shifts, including evenings and weekends.
• Previous customer service experience is an advantage, ideally in a support or contact center environment.
• Ability to work independently and manage client issues effectively.
• Customer-oriented mindset with clear and professional communication.
• Comfortable working with digital tools and online platforms.
• English skills for internal communication.

Responsibilities

• Support SMB clients via phone, email, and chat, assisting with account setup and product usage.
• Provide pre- and post-support for self-service digital advertising products and troubleshoot issues.
• Guide clients on using tools to improve online campaigns and identify recurring issues.
• Share customer feedback and product insights to support service improvements.
• Coordinate with teams to resolve client issues and ensure a smooth experience.

Skills

Customer service

Communication

Problem solving

Independence

Education

High school diploma or equivalent

Job description

Move to Lisbon and get paid properly for your Dutch. 1,350.00 € with accomodation.

What the job actually involves

Day to day you will be supporting small and medium-sized business clients via phone, email, and chat, assisting with account setup, product usage, and general troubleshooting, providing pre- and post-support for self-service digital advertising products, guiding clients on how to use tools effectively to improve their online campaigns, identifying recurring issues and trends affecting multiple clients, and sharing customer feedback and product insights to support continuous service improvement.

What you'll earn

1,350.00 € with accomodation

What's included

• full-time, on-site position in Lisbon with a Portuguese employment contract
• paid training with structured onboarding and continuous support
• relocation assistance for candidates moving to Portugal, including accommodation support
• competitive compensation package including holiday and Christmas allowances
• meal allowance and health insurance from day one
• 40-hour work week on a rotational schedule and 22 days of paid annual leave
• long-term career opportunities in an international working environment

Who this suits

• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Ability to work independently and manage client issues effectively
• Customer-oriented mindset with clear and professional communication
• Comfortable working with digital tools and online platforms
• English skills for internal communication

Getting you there

To help you make the move: permanent accomodation provided - check project files in drive, and notes: candidates need to first pass duplicate check and then pass the following test - for natives and also if they are not native dutch speakers.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.