Dutch Customer Care

FH Collective - Academy; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Language bonus (€150/mo)

Performance bonus (€100/mo)

On-site workstation provided

Job summary

FH Collective - Academy in Lisbon is seeking a Customer Care & Recall Agent to support Dutch-speaking vehicle owners with recall cases and safety communications, while working fixed daytime hours Mon–Fri. The role emphasizes empathetic assistance and precise case handling on-site with a strong focus on safety.

You will coordinate with local dealerships, manage multilingual owner inquiries, and maintain up-to-date logs. A Portuguese local resident with Dutch and English proficiency is essential.

Qualifications

• Fluent or native proficiency in Dutch and strong working command of English.

Responsibilities

• Manage automotive recall cases efficiently, ensuring vehicle safety updates and owner communication.
• Provide end-to-end case management support for Dutch and English-speaking vehicle owners.
• Coordinate appointment scheduling and logistics between vehicle owners and local dealerships.
• Deliver empathetic, clear, and action-oriented assistance to address safety concerns professionally.
• Maintain accurate case logs and update tracking systems in real-time.

Skills

Dutch language

English proficiency

Job description

Industry: Automotive Care & Safety Operations

Location: Lisbon, Portugal (On-Site)

Work Model: On-Site (Lisbon Office)

Contract Type: Full-Time Permanent

Schedule: Monday to Friday, 08:00 – 17:00 (Fixed Day Shifts) | Weekends OFF!

Gross Salary: €1,400.00 Gross / month

Benefits: €150.00 Language Bonus + €100.00 Performance Bonus / month

Relocation: Not offered (Local Lisbon candidates only)

Role Overview

Join our team in vibrant Lisbon as a Customer Care & Recall Agent for one of the world's leading automotive manufacturing groups! Work convenient fixed business hours (08:00–17:00), enjoy your weekends off, and earn competitive bonuses supporting Dutch-speaking customers through vital automotive care and safety initiatives.

Key Responsibilities

• Manage automotive recall cases efficiently, ensuring vehicle safety updates and owner communication.
• Provide end-to-end case management support for Dutch and English-speaking vehicle owners.
• Coordinate appointment scheduling and logistics between vehicle owners and local dealerships.
• Deliver empathetic, clear, and action-oriented assistance to address safety concerns professionally.
• Maintain accurate case logs and update tracking systems in real-time.

Requirements & Qualifications

• Fluent or native proficiency in Dutch + Strong working command of English.
• Must be a local resident of Greater Lisbon, Portugal.
• Prior experience in customer care, recall support, or complex case handling.
• Excellent problem-solving skills and calm, reassuring phone presence.
• Availability for fixed daytime schedule (Mon–Fri 08:00–17:00).

Work Logistics

• Equipment: Fully equipped workstation provided on-site.