Dutch Automotive Recall Care Agent – Lisbon (On-Site)

FH Collective - Academy; Lisboa; Sur place; EUR 14 000 - 17 000; Plein temps

Avantages offerts par ce poste

Language bonus (€150/mo)

Performance bonus (€100/mo)

On-site workstation provided

Résumé du poste

FH Collective - Academy in Lisbon is seeking a Customer Care & Recall Agent to support Dutch-speaking vehicle owners with recall cases and safety communications, while working fixed daytime hours Mon–Fri. The role emphasizes empathetic assistance and precise case handling on-site with a strong focus on safety.

You will coordinate with local dealerships, manage multilingual owner inquiries, and maintain up-to-date logs. A Portuguese local resident with Dutch and English proficiency is essential.

Qualifications

• Fluent or native proficiency in Dutch and strong working command of English.

Responsabilités

• Manage automotive recall cases efficiently, ensuring vehicle safety updates and owner communication.
• Provide end-to-end case management support for Dutch and English-speaking vehicle owners.
• Coordinate appointment scheduling and logistics between vehicle owners and local dealerships.
• Deliver empathetic, clear, and action-oriented assistance to address safety concerns professionally.
• Maintain accurate case logs and update tracking systems in real-time.

Connaissances

Dutch language

English proficiency

Description du poste

FH Collective - Academy in Lisbon is seeking a Customer Care & Recall Agent to support Dutch-speaking vehicle owners with recall cases and safety communications, while working fixed daytime hours Mon–Fri. The role emphasizes empathetic assistance and precise case handling on-site with a strong focus on safety.

You will coordinate with local dealerships, manage multilingual owner inquiries, and maintain up-to-date logs. A Portuguese local resident with Dutch and English proficiency is essential.