Dutch or Flemish-Speaking Customer Service Specialist - with signing bonus!

Freedom Recruitment; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

On-site role in Lisbon

Training & coaching

Career advancement

Job summary

Freedom Recruitment is partnering with a leading international BPO to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. You will support drivers across European markets with vehicle inquiries, recall campaigns, and after-sales service cases, handling each case from contact to resolution.

Key requirements include native or C1 Dutch/Flemish with strong English (B2/C1+), excellent communication, and a willingness to work on-site in

Qualifications

• Native or C1 fluency in Dutch or Flemish with strong English (B2/C1 or above).
• Clear verbal and written communication with a calm, solution-oriented approach.
• Solid problem-solving abilities and practical computer literacy across multiple tools.
• Experience in a contact center, retail, or customer service is advantageous but entry-level candidates are welcome.

Responsibilities

• Deliver multi-channel assistance in Dutch or Flemish via phone, email, and digital messaging.
• Manage customer cases end-to-end regarding maintenance, warranty, and after-sales services.
• Provide accurate information and procedural guidance on official vehicle recall campaigns.
• Log case histories, owner details, and technical resolutions in internal systems.
• Uphold high customer satisfaction and brand quality standards in every interaction.
• Collaborate with internal technical leads and dealership networks to resolve complex issues.

Skills

Dutch/Flemish fluency

English proficiency

Clear communication

Problem solving

Computer literacy

Customer service experience

Entry-level welcome

Job description

We are partnering with a leading international BPO to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. In this role, you will support drivers across European markets with general vehicle inquiries, official safety recall campaigns, and after-sales service cases, managing each case end-to-end from initial contact to resolution.

Your Role

• Deliver multi-channel assistance in Dutch or Flemish via phone, email, and digital messaging.

• Manage customer cases end-to-end regarding maintenance, warranty coverage, and after-sales services.

• Provide accurate information and procedural guidance regarding official vehicle recall campaigns.

• Log case histories, owner details, and technical resolutions accurately in internal ticketing systems.

• Uphold high customer satisfaction and brand quality standards during every interaction.

• Collaborate with internal technical leads and dealership networks to resolve complex customer issues.

Your Qualifications

• Native or C1 fluency in Dutch or Flemish, alongside strong professional English skills (B2/C1 or above).

• Clear verbal and written communication with a calm, solution-oriented approach.

• Solid problem-solving abilities and practical computer literacy across multiple tools.

• Previous experience in a contact center, retail, or customer service role is an advantage, but entry-level candidates are welcome.

• Availability to work on-site in Lisbon across Monday to Saturday shift patterns between 07:00 and 22:00.

The Offer

• Compensation: Monthly salary, language bonus, performance bonus with a sign-on bonus

• Schedule: Standard 40-hour work week operating Monday to Saturday between 07:00 and 22:00 with structured rotating days off.

• Training & Coaching: Comprehensive paid onboarding program covering automotive product knowledge and internal support platforms.

• Career Advancement: Clear progression paths and internal mobility opportunities within a global organization.

• Work Culture: Diverse, international, and multicultural team environment with continuous peer support.