Dutch/Flemish-Speaking Customer Care Specialist

Jc Recruiting; Lisboa; Sur place; EUR 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Lisbon location

Fixed schedule

Weekends off

International industry

Training & support

Multicultural environment

Career development

Résumé du poste

JC Recruiting is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution.

The position operates Monday to Friday, 08:00–17:00, giving you your weekends free.

Qualifications

• Native/C2 Dutch or Flemish
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

Responsabilités

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

Connaissances

Strong communication

Problem solving

Customer-focused

Solution oriented

Good computer literacy

English proficiency

Description du poste

JC Recruiting is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal.

You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution.

The position operates Monday to Friday, 08:00–17:00, giving you your weekends free.

Your Role

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

QUALIFICATIONS / REQUIREMENTS

• Native/C2 Dutch or Flemish
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

BENEFITS

• Full-time position in Lisbon, Portugal
• Monday to Friday, 08:00–17:00
• Weekends off
• Opportunity to work within the international automotive and after-sales industry
• Professional training and ongoing support
• International and multicultural working environment
• Career development opportunities within a global organization

Language:

• Dutch

Employment Type:

• Full-time

Requirements:

• Native/C2 Dutch or Flemish
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage