Customer Care & Recall Agent - Dutch, English-speaking

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Performance bonus €100

Language bonus €150

Job summary

Cross Border Talents is seeking a Customer Care & Recall Agent in Lisbon, Portugal. This on-site role requires fluency in Dutch and English and experience in customer support, recall handling, or case management. You will provide comprehensive support and manage recall processes, ensuring efficient case handling for local clients.

The position offers a fixed schedule, Mon-Fri 08:00–17:00, with a gross salary of €1,400 per month. Local candidates only. Relocation not provided.

Qualifications

• Fluent or native-level Dutch proficiency.
• Proficiency in English.
• Demonstrated experience in customer support, recall support, or case management.

Responsibilities

• Provide comprehensive customer support.
• Manage recall support processes.
• Handle case management effectively.

Skills

Dutch language proficiency

English language proficiency

Customer support

Job description

About the Location

Lisbon, Portugal is a vibrant capital city known for its historic charm, beautiful coastline, and lively culture, offering a high quality of life.

About the Position

Join our client in Portugal as a Customer Care & Recall Agent in Lisbon. This on-site role involves providing essential customer support and managing recall cases, utilizing your Dutch and English language skills.

Additional Information

• A performance bonus of 100.00€ is offered.
• A language bonus of 150.00€ is provided.
• This role features fixed shifts.

Requirements

• Fluent or native-level Dutch proficiency.
• Proficiency in English.
• Demonstrated experience in customer support, recall support, or case management.
• Must be a local candidate in Lisbon, Portugal.

Responsibilities

• Provide comprehensive customer support.
• Manage recall support processes.
• Handle case management effectively.

Key Information

• Work Model: On-site
• Schedule: Monday to Friday, 08:00–17:00 (Lisbon time)
• Working Hours: 08:00–17:00
• Gross Salary: 1400,00 € gross/month
• Relocation: No relocation support provided; only local candidates will be considered.