Dutch Customer Advisor - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary with accommodation or without

Meal allowance

Private health insurance

Development programs

Mobility across sites

Resumo da oferta

Speakitjobs is hiring a Dutch-speaking Customer Support Advisor to provide great customer support for global brands from a multicultural team in Portugal.

You will handle incoming calls and emails, advise on products, review requests, and contribute to customer satisfaction through continuous improvement. Accommodation and relocation options may be available.

Qualificações

• Dutch language proficiency (written and oral).
• Fluent in English (B2).
• Previous customer service experience beneficial.
• Excellent verbal and written communication with a diplomatic approach.
• Proactive, self-motivated and a strong team player.

Responsabilidades

• Engage with customers to provide guidance and knowledge of products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly.
• Work on continuous improvement for customer satisfaction.

Conhecimentos

Dutch language

English (B2)

Customer service

Verbal & written communication

Team player

Proactive

Descrição da oferta de emprego

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving the performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities

If you are selected as a Dutch Speaking Customer Support Advisor, you would be responsible for the tasks below:

Engage with customers to provide guidance and knowledge of products and services by incoming calls or emails.

Review requests, make appropriate decisions, and process accordingly.

Work on continuous improvement for customer satisfaction

Requirements

To be selected as a Dutch Speaking Customer Support Advisor, you need to meet the requirements below:

• Have a high level of Dutch (written and oral) and fluent in English (B2).
• Having previous customer experience is a plus.
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance.
• Are proactive, self-motivated, and a great team player.

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Benefits

• Salary: 1050€ gross/month (12 payments) plus paid accomodation and expenses (water, electricity, internet, cleaning services) or 1300€ gross/month (12 payments) without accommodation.
• Monthly meal allowance paid in voucher card (net)
• Private health insurance after 6 months.
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• We promote inter-company mobility to work at any of our sites around the world
• Not accepting candidates based above Coimbra.