Dutch Customer Care Advisor

speakit; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid accommodation

Private health insurance

Career development programs and mentο|

Multicultural environment

Job summary

Speakit is seeking a Customer Support Advisor to join a multicultural team. You will assist clients via calls and emails, provide product and service guidance, and help drive client performance.

This role values proactive problem solving, strong communication, and teamwork. A native Dutch level and English fluency are required, plus eligibility to work in Portugal. You will collaborate with colleagues from over 75 nationalities and have opportunities for career development.

Qualifications

• Dutch native level and fluent English (B2) proficiency.
• Previous customer support experience is a plus.
• Excellent verbal and written communication skills.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Engage with clients via calls and emails to provide product and service guidance.
• Review client requests and process them accurately.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.
• Share insights and feedback with internal teams to optimize service.

Skills

Dutch (native)

English (B2)

Customer support experience

Education

High School Diploma or equivalent

Job description

Do you want to live a rewarding career representing some of the world's most exciting brands?
Join a multicultural team and make a real impact on clients' businesses every day. As a Customer Support Advisor, you'll provide excellent service, maintain quality, and help improve client performance.

Responsibilities:

• Engage with clients via calls and emails to provide product and service guidance.
• Review client requests and process them accurately.
• Contribute to continuous improvement initiatives to enhance customer satisfaction.
• Share insights and feedback with internal teams to optimize service.

• Native-level Dutch and fluent English (B2)
• Previous customer support experience is a plus
• Excellent verbal and written communication skills
• Proactive, self-motivated, and a strong team player
• High school diploma or vocational training completed
• EU citizenship or valid work permit for Portugal

• Opportunity for paid Accommodation
• Private health insurance
• Career development programs and mentoring
• Work in a multicultural environment with colleagues from over 75 nationalities