Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 31,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Signing Bonus

Job summary

Cross Border Talents is seeking a Dutch Customer Advisor in Lisbon. You will handle inquiries across phone, chat, email, and social media, resolving account, payment and technical questions with a friendly, professional approach.

Requirements include Dutch fluency at C2 level, EU citizenship or Portuguese residency, and 0–1 year in customer support. Onsite role with relocation support and meal allowances offered.

Qualifications

• Fluent in Dutch (C2) is required.
• EU Citizenship or Portuguese residency is required.
• 0–1 year of customer support experience is preferred.
• Strong communication, analytical and leadership skills.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide customer support via phone, chat, email and social media.
• Assist users with account creation, login issues, verifications and payments.
• Troubleshoot technical issues with efficiency and professionalism.
• Be the main point of contact for clients in the sports industry.
• Maintain high service quality by following company guidelines.
• Share feedback to improve support processes and customer experience.

Skills

Dutch language (C2)

Communication skills

Analytical thinking

Leadership

Job description

Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus

Job Openings Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus

About the job Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus

Advance Your Career in Customer Support!

Do you enjoy helping others and creating positive, memorable experiences? We're seeking a dedicated and customer-oriented Customer Support Specialist to join our fast-paced, collaborative team. If you’re driven by meaningful interactions and solving real-world problems, this opportunity could be the ideal next move for you.

Role Overview:

As a Customer Support Specialist, you’ll provide support to users via phone, chat, email, and social media—handling questions related to accounts, payments, and technical concerns. Your mission is to ensure each customer receives prompt, helpful, and friendly service from start to finish.

Key Responsibilities:

• Provide exceptional customer service across multiple communication platforms
• Support users with account creation, login issues, identity verification, and payment inquiries
• Troubleshoot and resolve technical issues with efficiency and professionalism
• Act as a dependable point of contact, especially for clients in the sports industry
• Build rapport through clear, empathetic, and patient communication
• Follow company guidelines to maintain high service quality and consistency
• Share feedback and suggestions to enhance support processes and the overall customer experience

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Onsite Work: Engage and grow in a collaborative office environment

Relocation Package: Receive support if relocating to ensure a smooth transition