Customer Service Advisor (Dutch Speaking)

Nomadify; Évora; Presencial; EUR 10 881 - 13 392; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary between 975 € to 1200 €

Paid onboarding and mentorship

Relocation assistance

Resumo da oferta

Nomadify is seeking a Customer Service Advisor fluent in Dutch to serve as a primary point of contact for clients. This role involves resolving requests through various communication channels while maintaining a professional standard.

The ideal candidate will have native Dutch skills and an intermediate level of English, with a commitment to relocate to Portugal for this exciting opportunity. The position offers a competitive salary, structured onboarding, and a positive, multicultural work environment.

Qualificações

• Fluency in Dutch, both written and spoken.
• Intermediate level of English for tools and training.
• Willingness to relocate to Portugal.

Responsabilidades

• Process and resolve user requests via various channels.
• Maintain a high standard of communication with clients.
• Register and maintain case histories in the database.

Conhecimentos

Native or bilingual command of Dutch (C1-C2)

Intermediate English (B1)

Quick adaptability to new software

Ability to operate in a multicultural workspace

Descrição da oferta de emprego

Customer Service Advisor (Dutch Speaking)

Location: Portugal

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self‑guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast‑paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long‑term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.