Dutch Customer Advisor - Lisbon

speakit; Coimbra; On-site; EUR 11,718 - 14,508; Full time

Benefits offered by this job

Alojamento pago e despesas (água, eletricidade, internet, limpeza)

Vale-refeição mensal

Seguro de saúde privado após 6 meses

Programas de desenvolvimento pessoal e profissional

Participação num projeto multicultural em crescimento

Mobilidade interempresa

Job summary

A speakit está a recrutar um Customer Advisor para se juntar à sua equipa multicultural em Coimbra, focando no fornecimento de suporte ao cliente. O candidato ideal terá um elevado nível de holandês e um bom domínio do inglês, pronto para ajudar a melhorar a satisfação do cliente. Oferecemos um salário competitivo, juntamente com benefícios para apoiar o desenvolvimento profissional e o bem-estar pessoal em um ambiente diversificado.

Qualifications

• Fluente em holandês e inglês (B2).
• Experiência prévia em atendimento ao cliente é um plus.
• Excelentes habilidades verbais e de escrita.

Responsibilities

• Engajar com clientes para fornecer orientação e conhecimento sobre produtos.
• Revisar solicitações e tomar decisões adequadas.
• Trabalhar continuamente na melhoria da satisfação do cliente.

Skills

Comunicação verbal

Escrita formal e diplomática

Proatividade

Trabalho em equipe

Job description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Advisor to provide great customer support, maintaining quality & improving the performance every day.

If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

If you are selected as a Dutch Speaking Customer Support Advisor, you would be responsible for the tasks below:

Engage with customers to provide guidance and knowledge of products and services by incoming calls or emails.

Review requests, make appropriate decisions, and process accordingly.

Work on continuous improvement for customer satisfaction

To be selected as a Dutch Speaking Customer Support Advisor, you need to meet the requirements below:

• Have a high level of Dutch (written and oral) and fluent in English (B2).
• Having previous customer experience is a plus.
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance.
• Are proactive, self-motivated, and a great team player.

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

• Salary: 1050€ gross/month (12 payments) plus paid accomodation and expenses (water, electricity, internet, cleaning services) or 1300€ gross/month (12 payments) without accommodation.
• Monthly meal allowance paid in voucher card (net)
• Private health insurance after 6 months.
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work remote in Portugal. Candidates need to be based in Coimbra or below Coimbra.
• Not accepting candidates based above Coimbra.