(Dutch) Customer Care Advisor

Eugenia Talent; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Meal allowance

Health insurance

Monthly team building

Growth opportunities

Job summary

Eugenia Talent in Lisbon is seeking a Customer Care Advisor to support Dutch-speaking clients. You will handle online chats, emails and calls, analyze issues and guide customers through contract terms while delivering high-quality assistance.

Requirements include fluent Dutch and English, a service mindset, confidentiality, and a relocation package with a shared apartment if needed. The role offers competitive salary with monthly bonuses, meal allowance, health insurance, team events and strong

Qualifications

• Fluent in Dutch and proficient in English.
• Natural taste for assistance and customer service.
• Treat all data with high confidentiality.
• A relocation package including a shared apartment if needed.
• Competitive salary with monthly bonuses.
• Meal allowance and health insurance.
• Monthly team building activities.
• Growth and learning opportunities within the company.

Responsibilities

• Receive and reply customers' requests by online chats, emails, and incoming calls.
• Analyze the client's issue and provide the information needed.
• Guide customers through the terms and conditions of the contract.
• Ensure high-quality assistance is provided.
• Offer additional help or support.
• Save notes on every interaction to provide the best customer experience.

Skills

Dutch

English

Confidentiality

Job description

About the job (Dutch) Customer Care Advisor

Type of position:

Full-time position

Key languages:

Fluent level of Dutch

Proficiency in English

Sector:

Customer Service

About our Client:

Would you like to work with one of the most multicultural company in Lisbon? If you are looking for a new challenge in our sunny Lisbon and want to become a customer service superstar, this role is for you!

As a Customer Care Advisor, you will assist clients to solve their issues by offering them the best options or information on the product/service.

The Offer

• Receive and reply your cutomers requests by online chats, e-mails, and incoming calls;
• Analyzing the client's issue and providing the information needed;
• Guiding the customers through the terms and conditions of the contract;
• Make sure to offer a hight quality assistance;
• Offering additonal help or support;
• Save notes on every interactions to provide the best customer experience;

Requirements:

• Fluent in Dutch, proficient in English;
• Natural taste for assistance and customer service;
• Treat all data with high confidentiality
• A relocation package, including a shared apartment, if you need it.
• Competitive salary with monthly bonuses;
• Meal allowance & health insurance;
• Monthly team building activities;
• Growth & Learning opportunities within the company.