Italian Customer Advisor in Lisbon | No Night Shifts

Cross Border Talents; Oeiras; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Relocation package

Performance bonus

Competitive salary

Job summary

Cross Border Talents in Lisbon is seeking an Italian Customer Advisor to provide professional support via phone, email, and live chat, ensuring a seamless customer experience. You will handle inquiries, account requests, and basic troubleshooting while documenting interactions in internal systems.

Fluency in German (C1/C2) and English (B2) is required, along with EU citizenship or Portuguese residency. The role offers onsite work with meal allowances, transportation support, and relocation

Qualifications

• Language: Fluent in German (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in CS field.

Responsibilities

• Provide professional and friendly support through phone, email, and live chat.
• Assist with customer inquiries, account-related requests, and basic troubleshooting.
• Communicate clearly and effectively to resolve issues and support customers.
• Maintain accurate records of customer interactions in internal systems.
• Escalate more complex or sensitive cases according to procedures.
• Work closely with internal teams to ensure quick and effective resolutions.
• Achieve service quality standards and response time targets.
• Stay up to date with product information, company policies, and best practices.

Skills

German C1/C2

English B2

Analytical skills

Communication skills

Creativity

Job description

Italian Customer Advisor in Lisbon | No Night Shifts

Job Openings Italian Customer Advisor in Lisbon | No Night Shifts

About the job Italian Customer Advisor in Lisbon | No Night Shifts

Kickstart Your Career as a Customer Advisor!

Join a supportive, customer-centric environment where professionalism, empathy, and high-quality service shape every interaction. If you’re detail-oriented, proactive, and enjoy helping others, this is an excellent opportunity to grow your career.

Role Overview:

As a Customer Advisor, you’ll be the main point of contact for customers, assisting them via phone, email, and live chat. Your focus will be on providing accurate information, resolving issues efficiently, and ensuring a seamless and positive customer experience.

Key Responsibilities:

• Provide professional and friendly support through phone, email, and live chat
• Assist with customer inquiries, account-related requests, and basic troubleshooting
• Communicate clearly and effectively to resolve issues and support customers
• Maintain accurate records of customer interactions in internal systems
• Escalate more complex or sensitive cases according to procedures
• Work closely with internal teams to ensure quick and effective resolutions
• Achieve service quality standards and response time targets
• Stay up to date with product information, company policies, and best practices

Requirements:

• Language Skills: Fluent inGerman (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment