AdTech Support Specialist - Digital Campaigns

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a digital marketing professional for a B2B support role. You will help business clients use our advertising technology platform, combining paid campaigns expertise with clear communication.

In this role you will assist customers with questions about platform tools, troubleshoot issues in paid campaigns, and explain processes to guide clients toward solutions. You will document cases, follow up on requests, and collaborate with colleagues to ensure timely

Qualifications

• Fluent English and Spanish or Catalan.
• Paid campaign management experience mandatory.
• Experience in digital marketing and AdTech or customer support.
• Strong communication, analytical and troubleshooting skills.

Responsibilities

• Assist business customers with questions about platform tools and services.
• Troubleshoot technical and operational issues linked to paid campaigns.
• Explain campaign-related processes and guide clients through solutions.
• Document cases and follow up on outstanding requests.

Skills

Paid campaigns management

Communication

Troubleshooting

Analytical thinking

Job description

Cross Border Talents in Lisbon is seeking a digital marketing professional for a B2B support role. You will help business clients use our advertising technology platform, combining paid campaigns expertise with clear communication.

In this role you will assist customers with questions about platform tools, troubleshoot issues in paid campaigns, and explain processes to guide clients toward solutions. You will document cases, follow up on requests, and collaborate with colleagues to ensure timely