German-Speaking Digital Marketing Campaign Specialist

Talingual Ltd; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Furnished room in shared apartment

Job summary

Talingual Ltd. is seeking a German-speaking Digital Marketing Campaign Specialist to support B2B advertisers in Lisbon. You will troubleshoot advertising product issues, communicate clearly, and ensure a positive customer experience.

Responsibilities include managing inquiries, resolving technical queries, and collaborating with Product Ops and Engineering to close complex cases. A relocation package is provided.

Qualifications

• Fluent in German and English.
• Experience managing paid advertising campaigns.
• Degree in Marketing or related field preferred.
• Experience in digital marketing and in a contact centre for ad tech.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Manage advertiser inquiries from first contact to resolution.
• Troubleshoot technical issues related to advertising products.
• Collaborate with Product Ops, Engineering and specialists to resolve cases.
• Keep advertisers informed with regular updates during the support journey.
• Maintain high service quality and meet SLAs.
• Educate advertisers on product features and common issues.
• Identify improvements to support processes and user experience.

Skills

German fluent

English fluent

Paid advertising campaigns

Digital marketing knowledge

Customer service

Problem-solving

Education

Marketing-related degree

Job description

Location: Lisbon, Portugal

Role:German-speaking Digital Marketing Campaign Specialist

Salary:salarypackage1,100 euro gross p/m (paid 14 x p/a) plusfixed bonus 60 euro p/m (paid 11x p/a)plus 7.63 EUR net per working day on food vouchers

Working hrs:40 hrs p/week rotational betweenMonday to Sunday, between 07:00 and 19:00

Relocation package: Furnished room in a shared apartment for up to 12 months, Utilities included (Subsidised rent, deducted directly from salary)

Our client is a leading international technology and customer experience services provider, supporting some of the world's most recognised brands. With operations across multiple countries, the company delivers customer support and business solutions to global clients.

For their operations in Lisbon, they are looking for an experienced Digital Marketing Campaign Specialiststo provide B2B support to advertisers.

The Role

You will help business customers troubleshoot advertising products, resolve technical queries and understand product features. Support is provided through email and chat, with a focus on accurate solutions, clear communication and a positive customer experience.

Your responsibilities will include:

• Managing advertiser enquiries and troubleshooting cases from first contact through to resolution.
• Providing support for technical issues and queries relating to advertising products.
• Working with internal Product Operations, Engineering and technical specialists to investigate and resolve complex cases.
• Keeping advertisers informed through regular updates throughout their support journey.
• Maintaining customer satisfaction, service quality and productivity standards.
• Meeting service-level targets and helping reduce resolution times.
• Educating advertisers on product features and common issues.
• Identifying opportunities to improve support processes and the overall user experience.

• Fluent German and English
• Experience managing paid advertising campaigns is mandatory.
• A degree in Marketing or a related field desired
• Previous experience in digital marketing.
• Experience in a contact centre or customer support programme supporting an advertising technology company.
• Confidence using social media platforms and a sound understanding of digital advertising.
• Strong customer service, communication and problem-solving skills.