Developer Support Agent – Polish Market – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 7,000 - 12,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is seeking a Developer Support Agent for the Polish market in Lisbon, Portugal. You will support a widely-used developer platform, handling escalations, and producing clear, policy‑driven resolutions for developers in Polish and English.

The role offers accommodation with the package, private health cover, meal allowance, a 4-week English training, and long-term career development. Shifts are 07:00–19:00, Monday to Friday, with a rotating schedule.

Qualifications

• Polish language proficiency at C1+ level and English at B2+ level.
• 2 years of experience in customer support, technical support, or developer relations recommended.
• BA/BS degree or equivalent work experience required or preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Handle escalations and appeals from developers via email, chat and tickets.
• Explain complex technical and policy issues in clear terms.
• Collaborate with internal teams to resolve cases and publish developer-facing content.

Skills

Polish (C1+)

English (B2+)

Communication

Analytical thinking

Education

BA/BS degree or equivalent

Job description

1050€ with room — plus Private Health Cover, Meal Allowance. Developer Support Agent – Polish Market in Lisbon, Portugal.

What you'll actually take home

1050€ with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get modern office, well-connected location 4-week training program (in English) covering tools, policies, and customer management, long-term employment opportunity with structured career development, access to company-rented accommodation (fully equipped, available for qualifying employees), private health insurance from the first day of employment, meal allowance provided via card, usable in a variety of establishments, portuguese employment contract with applicable public holiday compensation and vacation days, and work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break).

The job itself

CloserHire is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy‑related issues, ensuring high-quality communication and service standards. If you’re fluent in Polish and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity

Day to day that means handle escalations and appeals from developers regarding actions taken on their apps, break down complex technical and policy‑related issues into clear summaries via email, chat, and ticketing systems, conduct in‑depth research and apply critical thinking to reach policy‑compliant decisions, review, curate, and maintain developer‑facing content and documentation, communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics, collaborate with internal teams to resolve complex support cases, and proofread and edit developer‑facing documents to meet publication standards.

What you need to bring

• Highly organized, collaborative, and adaptable to shifting priorities
• Familiarity with mobile applications, developer tools, or technical policy environments is a plus BA/BS degree or equivalent work experience
• Analytical mindset with solid troubleshooting capabilities
• Strong communication and writing skills, with attention to clarity and tone
• Fluency in Polish (C1+) and English (B2+) 1–2 years of experience in customer support, technical support, or developer relations

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive, notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test), and oeiras - Govo Building.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal‑opportunity recruiter and consider every applicant on ability alone.