Developer Support Agent – Polish Market

Pkrecruiting; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal allowance

Accommodation provided

Career development

Training program

Resumo da oferta

CloserHire is hiring for an Operations Customer Expert I in Lisbon to support a major developer platform. You will handle complex cases via email and chat, ensuring policy-compliant, clear resolutions and empathetic service for developers across mobile apps and APIs.

You will work with internal teams to document and refine developer-facing content, while staying up-to-date on policies through regular testing and certifications. Training in English will be provided.

Qualificações

• Fluent in Polish (C1+) and English (B2+).
• 1–2 years in customer support, technical support, or developer relations.
• Strong written and verbal communication, clear tone.
• Analytical mindset with troubleshooting capabilities.
• Familiarity with mobile apps, developer tools, or policy environments is a plus.
• BA/BS degree or equivalent work experience.
• Highly organized, collaborative, and adaptable to shifting priorities.

Responsabilidades

• Handle escalations and appeals from developers regarding actions on their apps.
• Summarize complex technical and policy issues for email, chat, and tickets.
• Research and apply policy-based decisions with critical thinking.
• Review and maintain developer-facing content and documentation.
• Explain technical concepts such as APIs, APKs, NFC, Bootloader.
• Collaborate with internal teams to resolve complex support cases.
• Proofread developer-facing documents for publication standards.
• Participate in certification processes and regular policy/testing updates.

Conhecimentos

Polish fluency

English fluency

Strong communication

Analytical mindset

Troubleshooting

Organized

Collaborative

Formação académica

BA/BS degree or equivalent

Ferramentas

Ticketing systems

Email tools

Chat tools

CRM platforms

Descrição da oferta de emprego

CloserHire is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy-related issues, ensuring high-quality communication and service standards. If you’re fluent in Polish and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity to grow your career.

As an Operations Customer Expert I in the Developer Support team, you will provide technical and policy support to developers using a major app platform. You’ll handle complex cases through email and chat, ensuring issues are resolved effectively and empathetically while adhering to policy guidelines.

Your Role

• Handle escalations and appeals from developers regarding actions taken on their apps
• Break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems
• Conduct in-depth research and apply critical thinking to reach policy-compliant decisions
• Review, curate, and maintain developer-facing content and documentation
• Communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics
• Collaborate with internal teams to resolve complex support cases
• Proofread and edit developer-facing documents to meet publication standards
• Participate in certification processes and regular testing to stay up-to-date on policies and procedures

Your Qualifications

• Fluency in Polish (C1+) and English (B2+)
• 1–2 years of experience in customer support, technical support, or developer relations
• Strong communication and writing skills, with attention to clarity and tone
• Analytical mindset with solid troubleshooting capabilities
• Familiarity with mobile applications, developer tools, or technical policy environments is a plus
• BA/BS degree or equivalent work experience
• Highly organized, collaborative, and adaptable to shifting priorities

The Offer

• Modern office, well-connected location
• 4-week training program (in English) covering tools, policies, and customer management
• Long-term employment opportunity with structured career development
• Access to company-rented accommodation (fully equipped, available for qualifying employees)
• Private health insurance from the first day of employment
• Meal allowance provided via card, usable in a variety of establishments
• Portuguese employment contract with applicable public holiday compensation and vacation days
• Work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break)

Relocation

permanent accomodation provided - check project files in drive